U-Tech provides key Information Technology Services to the U.S. Army’s second largest medical facility
The Madigan Army Medical Center
U-Tech was selected to support Madigan Army Medical Center (MAMC), the U.S. Army’s second largest medical treatment facility. It comprises a network of Army medical facilities located in Washington state and California that serve more than 100,000 active duty service members, their families, and retirees.
MAMC is a state-of-the-art and technologically advanced medical center, considered a “Most Wired” (Most Wired Survey) hospital for the quality and innovativeness of its information technology programs.
Madigan Army Medical Center facilities are located in Washington and California
• Madigan Army Medical Center.
• JBLM Soldier-Centered Medical Home.
• McChord Medical Clinic.
• Okubo Family Medical Center.
• Puyallup Community Medical Home.
• South Sound Community Medical Home.
• Winder Family Medicine Clinic.
• Madigan Annex.
• Sierra U.S. Army Depot Health Clinic.
• Yakima Training Center Medical Clinic.
U-Tech supports the Madigan Army Medical Center information technology efforts since 2019 providing the following services:
Tier I and Tier II Helpdesk
Tier I and Tier II Helpdesk
In a complex infrastructure U-Tech images, supports, maintains, troubleshoots, and manages Microsoft desktop environments. We document all work done related to each incident, including root cause analysis and implemented resolution. U-Tech provides helpdesk support locally and remotely. We provide updated documentation through a system of record and review documentation as required to maintain accuracy. U-Tech provides installation and technical support to peripherals connected to the MAMC network like mobile devices and printers. This task is performed as a group effort allowing U-Tech to ensure the overall Government objectives are meet each reporting period. U-Tech resolves helpdesk incidents and tasks within 7 calendar days.
Exceeding Expectations: in most months U-Tech is resolving more than twice the number of required tickets being a Firm Fixed Price Contract...
U-Tech provides to the Deputy Chief Information Officer weekly updates on all projects and activities. We build project plans utilizing the Program Management Book of Knowledge (PMBOK) and Information Technology Infrastructure Library (ITIL) methodologies, report on milestones, report whether resources were being allocated corraectly, complete risk assessments and work forecasts. U-Tech is required to manage, coordinate, facilitate, oversee, and track initiatives and projects with varying timelines and scopes using PM techniques for risk assessment and abatement and Program Knowledge Management (PKM). U-Tech provides recommendations for software and/or hardware based on technical requirements. U-Tech provides updated documentation through Standard Operating Procedures approved by the designated government representative.
Network Administration and Operations
U-Tech designs, supports, and implements virtualization architecture. We maintain, troubleshoot, and analyze Cisco and Brocade equipment. U-Tech analyzes network architecture for feasibility, scalability, thoroughness, security, reliability, and maintainability; and provides results of analysis to MAMC Chief Networking Branch. U-Tech develops and executes strategies for fielding, implementation, integration, and migration. We create cost estimates, document maintenance plans and inventories, and perform cable infrastructure inspection.
U-Tech ensures the Campus Area Network is available 99%. U-Tech provides equipment and architecture expertise to assist MAMC in answering functional and technical questions related to requirements, design and maintenance of network architecture both physical and logical and how it functions and relates to a virtualized environment.
EXCEEDING EXPECTATIONS: We are resolving Network incidents on average in less than 2 days, while the required time is 7 days.
Systems Administration Support
U-Tech provides personnel with server and storage area networks (SANS) proficiency to analyze, design, support and implement, virtualization architecture as it applies to the MAMC infrastructure and computing environment.
We analyze virtualization architecture for feasibility, thoroughness, security, reliability and maintainability; and provides results of analysis to Chief, Systems, MAMC.
U-Tech develops and executes strategies for fielding, implementation, integration and migration efforts supporting the MAMC enclave, including cost estimates, technical and schedule risks, and analysis of alternatives.
We provide equipment and architecture expertise to assist MAMC in answering specific functional and technical questions related to requirements, design and maintenance of physical and virtualized environment.
We direct and implement operational structures and processes to ensure an effective enclave cybersecurity program including boundary defense, incident detection and response, and key management. U-Tech provides personnel with capability to support the installation of new or modified hardware, operating systems, and software applications ensuring integration with cybersecurity requirements for the enclave. U-Tech provides direction and/or support to system developers/administrators regarding correction of security problems identified during testing. We evaluate functional operation and performance in light of test results and make recommendations regarding Certification and Accreditation (C&A). We examine enclave vulnerabilities and determine actions to mitigate them. We implement vulnerability countermeasures for the enclave.
U-Tech supports the development of IA related customer support policies, procedures, and standards. U-Tech transitioned IA controls from DoD Information Assurance Certification and Accreditation Process (DIACAP) to the Risk Management Framework (RMF).
Voice Communications Support
U-Tech installs, modifies, troubleshoots, maintains, repairs and replace key telephones, analog, digital and VOIP telephones, VOIP gateways, private automatic/electronic and digital branch exchanges, electronic public address systems, electronic automatic dialers, electronic conferencing systems, radio monitoring and control circuits, fire and alarm circuits, weather equipment circuits, facsimile circuits, tape recorded circuits, teletypewriter circuits, data network circuits, and ancillary components and equipment. U-Tech updates the records systems and remedy work orders to interface with the Network Enterprise Center (NEC), to fulfill any telephony requests.